Technical support
We offer 24/7 technical support to ensure optimal performance of your Industronic equipment at any time
Learn more about the equipment
We have engineers in Bogota, along with certified technicians from our network of distributors. Our technical support team provides comprehensive assistance to customers and users, offering real-time solutions through online connections, preventive and corrective maintenance, power quality analysis, and more.
What characterizes our support team?
- Achieve superior customer satisfaction
- Deliver products and services on time
- Zero failures in the performance of our equipment
- Offer immediate attention to any incident
- Simplify and streamline our processes
Support services we offer
Sale and installation of batteries
We offer lead-acid, nickel cadmium and lithium-ion batteries for UPS applications, along with installation service.
Start-up of UPS and AMCR Industronic equipment
Installation and initial start-up of Industronic UPS equipment greater than 6 kVA and voltage conditioners greater than 40 kVA must be performed by Industronic certified technicians to maintain the warranty.
Preventive maintenance of Industronic equipment
Regular maintenance prevents future failures and ensures a prolonged operation of your equipment.
Battery analysis
Battery analysis allows us to detect faults of origin or use, facilitating their replacement and extending their useful life. Our priority is to support your operation.
Corrective maintenance of equipment
Immediate attention for diagnosis and repair of equipment with failures or alarms.
Why is equipment maintenance important?
Avoid making unnecessary expenses
Many failures can be avoided by performing routine preventive maintenance.
Keep the warranty of your Industronic equipment
The warranty of your Industronic equipment is maintained as long as it is serviced at least once a year by an Industronic Certified Technician.
Extend the life of your Industronic equipment
Periodic maintenance prevents future failures and ensures optimal and prolonged performance of your equipment.
